Quant Data Solutions Pvt Ltd
Job Description
- Accountable for their client’s overall customer satisfaction.
- Responsible for timely project completion, issue identification/resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
- Meet the highest standards and minimize the customers attrition rate
- Remote support for all customers inquiries and tickets
- Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
- Collects and records documentation including customer set-up documents and implementation related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of project and prepares interim and project completion reports
- Facilitates efficient and effective internal team and external customer meetings
Qualifications
- Must-Have Telecom Project Coordination experience
- Must be able to easily learn and use new software programs
- Excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem-solving skills
- Strong analytical and decision-making skills
- Strong verbal and written communications skills
- Strong interpersonal, organization, and planning skills
- Ability to effectively communicate with internal and external customers
- Must possess excellent MS Office skills
- Must display great attention to detail
- Comfortable making presentations and facilitating meetings