Guest Relation Manager – Arabic speaker Job in Dubai

  • Full Time
  • Abu Dhabi
  • Posted 10 months ago
  • 30000 AED / Month

WHR Solution

Job Descriptions

Presiding over sparkling waters and a sandy shoreline Rixos Marina’s two towers join to create a magnificent arch through which sea breezes breathe life into the capital city.A private beach and resort activities beckon from one side while the breathtaking skyline and Corniche promenade invite exploration from the other. All throughout the grounds the finest in Arabian style dining and hospitality impart an atmosphere of regal splendour suffused with 21st century sensibilities.

Job Responsibilities:

  •  Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  •  Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  •  Register and process check in/out for all VIPs guests efficiently and professionally.
  •  Escort VIP gussets to their rooms.
  •  Update guest information into the computer after a complete check in.
  •  Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  •  Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
  •  Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  •  Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  •  Handle issuance of guest room key cards and ensure effective control for guest security.
  •  Ensure that all messages, mails and packages are delivered to the guest room.
  •  Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

Job Requirements:

  • Positive Orientation
  • Developing an Empowered Team
  • Guest Centric
  • Problem solving and Decision Making

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