Account Manager Jobs | Roo Jobs United States
Roo
Account Manager Jobs | Roo Jobs United States
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About The Job
What We Do
Roo has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!
About The Role
As Roo expands its platform to multiple territories, we are looking to add a fantastic Account Manager to help support and grow providers and users in our Atlanta region this year and beyond. This position will report to the Sr. Manager of Account Management and will be a vital role in supporting our Roo users.
Though this position is fully remote, the ideal candidate will live in the Atlanta region of the United States and able to work in Eastern Time zone.
Your Responsibilities
- Provide support for all hospital and vet professional users throughout the end-to-end Roo experience process – e.g. onboarding, new user/pre-first shift contact, etc.
- Help to fulfill needed relief shifts through vet network knowledge and in coordination with BD
- Ensure hospital & vet users remain actively engagement & happy with Roo platform
- Manage active vet/hospital general inquiries
- Proactively address any rainy-day scenarios and resolve any user issue or inquiry in a timely manner, working with client support
- Manage active vet/hospital general inquiries
- Coordinate any payouts/reconciliation with Finance
- Plus any other activities needing AM support
- United States
About You
- Experience working in the veterinary/animal health care space a plus
- Strong knowledge of working with DVMs and veterinary hospitals a plus
- Strong business relationship building and account managing skills.
- Ability to utilize our CRM tool (HubSpot and/or Zendesk) to track user acquisition progress.
- Proactivity – staying ahead of the curve in day-to-day work.
- Strong communication skills (a written prompt will be part of the interview process).
- Organized, yet able to juggle multiple tasks.
- Ability to work with different teams as well as remote team members.
- Ability to understand business needs and identify ways to grow.
- Flexibility and agility — this is an early stage startup environment.
- Positive, can-do attitude!
To apply for this job please visit ebilos.com.
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- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
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- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
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Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
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- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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