Admissions Assistant Jobs In Dubai 2022 | Evolvence Knowledge Investments

Admissions Assistant Jobs In Dubai 2022 | Evolvence Knowledge Investments

Description:

The Admissions Assistant is a key player in the success of the admissions enrolment process, and performs in close contact with both prospective/existing Parents and the School Admissions Team personnel. The main objective of the role is to convert parent enquiries into enrolled students through the delivery of excellent Customer Service; and support a reduction in the number of withdrawals for the following academic year.

Responsibilities:

• Respond within pre-set SLA’s to all incoming enquiries by telephone or email
• Provide accurate information to prospective parents regarding the prospective school, and promote the school’s USP’s
• Build a relationship with prospective parents based on trust and transparency to make them feel comfortable with the process
• With training provided, use open questions to identify buying motives and specific areas of interest to the parents on which to promote the school as the correct choice
• Co-ordinate between the school admission teams and parents to book prospective clients onto tours and student assessments
• Maintain communication with parents throughout the admissions process
• With training provided, be confident with objection handling and respond to issues in a professional and service oriented manner
• Ensure the CRM system is up to date with details of all correspondence and that every enquiry is logged
• Use diary functions to follow up with parents within the agreed workflow SLA’s
• Occasionally attend open days and events both within normal working hours and at weekends to support school Admissions teams as required
• Escalate issues to Line Manager for resolution

Requirements:

• A Bachelor’s degree in Marketing/ Public Relations/ Business Administration or any other related field; or can demonstrate a commensurate level of practical experience in a similar role
• Excellent MS Office skills (Word/XL/PowerPoint) are required