Admissions Assistant Jobs in Dubai | Heriot-Watt University Jobs 2022

Heriot-Watt University

1- Admissions Assistant
Job: Full Time
Location: Dubai, UAE


Your main duties will be to respond to enquirers by phone or email, dealing with day-to-day queries at events and providing support for prospective students throughout their journey to Heriot Watt and assist with application processing. You will be working under the guidance of Student Recruitment Manager or Admissions Manager in Dubai.

Job Responsibilities:

  • Act as an ambassador for the University to a wide range of stakeholders, notably prospective students, parents and working professionals,
  • Always provide an exceptional applicant experience and the delivery of a customer-focused service and experience to optimise recruitment and conversion objectives, utilising the CRM system to track all engagements with HW prospective students,
  • Support optimisation of lead capture as part of the enquiries process and in line with feedback from prospective students,
  • Operating across various communication channels: phone, e-mail, face-to-face at on-campus and external events, but equally providing customer service via in-bound social media channels, incl. participating in Live Chats with prospects and applicants and other virtual events as when organised by the University,

Job Requirements:

  • Excellent literacy and numeracy skills or similar or equivalent experience,
  • Experience of working within a similar environment as outlined above, specifically with a focus on multi-channel customer experience,
  • Competent in the use of relevant IT packages including Microsoft Excel, Word and Outlook
  • Well-developed interpersonal skills,

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