AI Support Engineer Jobs in Dubai United Arab Emirates | Accor

Accor

Responsibilities:

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.

Requirements:

  • A bachelor’s degree in computer science, information technology, or similar.
  • 2-5 years of experience as a support engineer.
  • In-depth knowledge of Windows, Linux, and Mac OS environments.
  • Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
  • Advanced knowledge of IT software, hardware, and network setup.
  • Exceptional ability to prioritize and diagnose IT problems.
  • Extensive experience in resolving customer IT queries.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important application feedback to IT developers

To apply for this job please visit bit.ly.

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