Application Support Manager Jobs in Fujairah | NBF Bank

National Bank of Fujairah

1- Application Support Manager
Job: Full Time
Location: Fujairah, UAE


Second level support for all Banking applications implemented within NBF.

Job Responsibilities:

  • Diagnosis and resolving problems in response to customer reported incidents
  • Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements
  • Developing and maintaining problem tracking and resolution
  • Developing and maintaining customer service performance requirements

Job Requirements:

  • Bachelors Degree in Engineering or Masters in Computer Applications
  • PMP/COBIT/ITIL Certification is preferred but not essential.
  • Minimum 8 years’ experience in Information Technology, with 5+ years of experience in a similar role in a Bank.
  • Experience in Application troubleshooting/L2 support.

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