Application Support Manager Jobs in Fujairah | NBF Bank

1- Application Support Manager
Job: Full Time
Location: Fujairah, UAE

Description:

Second level support for all Banking applications implemented within NBF.

Job Responsibilities:

• Diagnosis and resolving problems in response to customer reported incidents
• Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements
• Developing and maintaining problem tracking and resolution
• Developing and maintaining customer service performance requirements

Job Requirements:

• Bachelors Degree in Engineering or Masters in Computer Applications
• PMP/COBIT/ITIL Certification is preferred but not essential.
• Minimum 8 years’ experience in Information Technology, with 5+ years of experience in a similar role in a Bank.
• Experience in Application troubleshooting/L2 support.