Informer
Azadea Group
Job Responsibilities
- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
- Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed
- Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
- Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
- Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
Job Requirements
- Bachelor’s Degree
- 1 – 2 years of experience in a managerial role; experience in retail is a plus
- Good product knowledge and understanding of store operating procedures
- Proficiency in MS Office
- Fluency in English
- Deep product knowledge across all departments
- Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
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