
Radisson Hotel Group
Description:
Waiter/Bellboy responsibilities include greeting and serving guests, providing detailed information on menus as well as multi-tasking various front-of-the-house duties. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful in this role, you should be courteous, efficient, team player and able to effectively communicate with the FO & F&B teams.
Job Responsibilities:
- Provide courteous assistance with luggage, hotel info and guest relations
- Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen
- Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments and post them accordingly
- Collaborates with team and immediate supervisor, ensuring productivity and performance levels are attained
- Delivers messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
- Refills and replaces promotional material in FO and F&B as needed
- Performs light cleaning in the lobby and restaurant by picking up litter, emptying ashtrays and properly arranging furniture
- Keeps luggage storage room and restaurant cutleries and crookeries clean and tidy
- Ensures the efficient delivery and collection of group luggage
- Assists guests with luggage to the taxi or car, when the account has been settled
- Checks the daily arrival, departure list as well as in-house breakfast list
Job Requirements:
- Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment