Description:

They are responsible for designing and documenting standard processes, ensuring operational readiness for new program roll-outs, and managing the implementation of new benefit plans.

Job Responsibilities:

• Deliver project management support on complex benefit initiatives, including translating business needs into project plans, gathering customer requirements, conducting impact assessments, and defining milestones, timelines, deliverables and quality standards.
• Develop and execute change management strategies for benefits delivery and operational activities, including launching and integrating new or modified benefits plans, processes and vendors.
• Work with benefit vendors to ensure existing and new administrative processes provide a consistent, frustration-free employee experience, in accordance with compliance standards and integrated with other vendors when applicable.
• Define and monitor benefits administration Critical to Quality (CTQs) metrics, perform root cause analysis on defects and implement remediating actions.

Job Requirements:

• Bachelor’s degree in business, finance, HR or related field.
• Business proficient fluency in written and verbal English and French
• 4+ years of relevant experience in HR.
• 3+ years of project/program management experience.