Brand Ambassador

Responsibilities:

· Familiarizing yourself with the company’s mission, vision, and goals.

· Working closely with sales and marketing teams to conceptualize marketing campaigns and strategies.

· Educating customers and businesses about our products and services.

· Creating social media content in order to drive brand awareness and attract new customers.

· Building rapport with customers and other businesses.

· Monitoring customer feedback and escalating complaints to the customer service department.

· Representing the company at product launches, events, and trade shows.

· Representing the brand positively in a multitude of settings.

· Post about our products/services online. (e.g. social media and forums)

· Create, share, and respond to online reviews.

· Participate in trade shows as a spokesperson for our company.

· Network and build trusting relationships with potential customers.

· Thoroughly understand our products and services to inform potential customers.

· Use word-of-mouth marketing techniques, like referring our company to friends.

· Monitor online comments and respond or forward to the Marketing department.

· Assist in organizing marketing events

· Track customers’ preferences and suggest advertising and positioning ideas.

· Provide feedback to the Marketing and Product departments regarding customers’ requests.

· Track and report on competitors’ marketing activities.

Requirements

· Bachelor’s Degree in Marketing or related field.

· Prior experience in a customer service environment.

· Excellent verbal and written communication skills.

· Friendly, approachable, and outgoing personality.

· Working knowledge of social media platforms and tools.

· Adaptable with the ability to prioritize tasks.

· Ability to travel.