Broker Sales and Support Executive Jobs in Dubai | Cigna Careers

Reporting to the Broker Sales and Support Team Manager you will be responsible for the end to end broker service process for our CGHO intermediaries.

Job Responsibilities:

• Handling incoming queries from web based customers, brokers and intermediaries to obtain and provide information to support the frontline sales team
• Support the  company’s achievement of key performance indicators (“KPIs”)
• Perform all duties in accordance with  applicable  regulatory requirements and company policy
• Provide the highest levels of broker support service, striving for first contact resolution, responding within given timelines.
• Monitor central team inbox and report on work levels and control work flow

Job Requirements:

• A minimum of 12 months experience in medical administration or customer service focused organization.
• Experience of working in a contact centre environment.
• Experience of working in a multilingual capacity would be beneficial
• Ability to meet/exceed targets and manage multiple priorities.