Business Analyst – ECOM Jobs in Dubai | Richemont


1- Business Analyst – ECOM
Job: Full Time
Location: Dubai, UAE


The successful candidate will join the MEIA EAS team and will be responsible for supporting the eCommerce domain and related IT solutions including AEM6, Salesforce Commerce Cloud, and Fluent Commerce. This role will cover a large & diverse scope, including 16 Maisons across six countries in the MEIA Region.

Job Responsibilities:

  • Provide daily support for the ECOM domain covering all dependent solutions including AEM6, Salesforce Commerce Cloud, and Fluent Commerce
  • Solve, track and report issues by communicating with Key Users and the Central EAS team
  • Provide workaround solutions to minimize impacts on the business
  • Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles

Job Requirements:

  • Degree holder preferably in Computer Science, Software Engineering, or other related disciplines.
  • In-depth knowledge of ECOM-related concepts flow, and terminology: web sales, phone sales, click-from-store, boutique pick-up, click & collect, etc.
  • Recognized and successful application support experiences – at least 5 years, specifically in eCommerce and omnichannel domains.
  • Salesforce Commerce Cloud certified.

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