Business Analyst Job in Dubai | fusionSpan

Description:

• fast-growing multinational information technology services company based in the USA.
• We are currently expanding our presence in Latin America (El Salvador and Costa Rica) India (Nagpur) and UAE
• The hours for this role are between 1:00 pm to 10 pm IST Time
• fusionSpan India Pvt. Ltd is the Indian subsidiary for US-based fusionSpan.fusionSpan’s focus is on software development, enterprise CRM implementations, digital strategy, and web design & development.
• We have an active client list of over 200 organizations based in the United States.

Job Responsibilities:

• Perform requirements gathering, analysis, and documentation,
• Convey complex requirements to both internal and external stakeholders,
• Define scope, conduct gap analysis,
• Develop solution documents, requirement documents, discovery documents for internal and external review,
• Work on multiple projects and competing priorities simultaneously,
• Showcase (demonstrate) work deliverables to both internal and external stakeholders,
• Deliver a high-quality service throughout a project’s lifecycle,
• Exhibit subject matter and platform expertise specific to a given domain,
• Ensure solutions meet business needs and requirements,
• Provide quality assurance and user acceptance testing support as required,
• Execute all project work in Agile methodology,
• Coordinate and communicate with an international team of project resources,
• Coordinate and communicate with external, client resources effectively and professionally,
• Acquire skills in the relevant industry and division platforms and technologies,
• Outline problems, opportunities, and solutions for specialized solutions or platforms,
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams,
• Develop spreadsheets, diagrams, and process maps to document requirements,
• Manage task and work tickets, including description and acceptance criteria,
• Maintain project methodologies and procedures for projects, platforms, features, teams, divisions, and relevant company-wide processes,
• Maintain a working knowledge of networks, databases, and other technical processes as they specifically relate to the domain or subject matter, and
• Gather and document data requirements and coordinate with data analysts for any data needs,
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products.
• Support the project team in identifying training needs for team members as well as clients
• Collaborate with subject matter experts to review requirements and provide a level of effort,
• Provide end-user and power-user training, and
• Documentation of standard operating procedures.

Job Requirements:

• 3+ years of business analysis experience with a consulting or professional services firm (or other large enterprise)
• 3+ years of business analysis experience for technology or technology services implementation projects,
• Excellent oral and written English communication skills (writing sample required)
• Experience gathering requirements, writing solution documents, and writing SOPs
• Agile project experience and at least one Agile methodology certification (see below)
• Bachelor’s Degree or higher, or equivalent work experience
• CMS implementations such as WordPress, Drupal, Joomla, etc.
• 1+ years of business analysis experience working in the non-profit or association industry
• Business training, particularly related to associations or nonprofits
• Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred
• CMS or other web development.
• User research, research analysis such as surveys, content sorting, focus groups, interviews, or market research.
• User experience and information architecture
• Google Academy – Analytics and Tag Manager
• Search Engine Optimization