Business Support Specialist Jobs In Dubai | Emirates


Business Support Specialist Jobs In Dubai | Emirates

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Manages, motivates and coaches a team of Support Services staff to deliver an accurate, efficient and responsive, customer-oriented service while achieving department targets and objectives. Responsible for providing functional expertise and ensuring effective planning, deployment and oversight of a skilled operational team to drive consistency and quality in all Group Security Support Services activities.

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– Work with the Business Support Manager to drive best practice across allocated functions as outlined in the department service catalogue, ensuring that standard operating procedures (SOPs) and work instructions are aligned with regulatory requirements, training and department practice.
– Understand customer account requirements, volume of demand and required service targets for Support Services offerings. Develop a delivery plan using these inputs. Drive implementation and encourage team engagement in the new ways of working. Drive lean methodology, visual management and service centric thinking.

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– Reviews and update the information captured and entered in the relevant HR and standalone systems as used by Business Support to ensure quality and accuracy of information. Protect confidentiality of information, making sure that authority levels and system accesses are appropriate and that team members are aware of their responsibility to keep information and data confidential.
– Escalate critical information or issues arising appropriately and in a timely manner, ensuring that the details are accurate, any red flags have been highlighted and operational considerations or recommendations have been suitably included.

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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