Cafe Supervisor

Responsibilities

• Ensure compliance with brand standards
• Manage guest queries in a timely and efficient manner
• Assist with training and development of team members
• Assist with annual appraisals with team members
• Comply with fire regulations, and all health and safety legislation
• Be environmentally aware
• Resolve customer complaints in a professional manner
• Review customer surveys to develop and implement ways to improve customer service
• Assist wherever necessary and maintain good working relationships
• Monitor inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked

Job Requirements:

• Previous experience in a similar role
• Committed to delivering the highest levels of customer service
• Positive and enthusiastic attitude
• Excellent leadership, interpersonal and communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own and in a team
• Willingness to develop team members and self
• Initiative, attentive & hands-on leading the team by example