1- Call Center Agent – Inbound
Job: Full Time
Location: Sharjah, UAE
- Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
- No hearing or articulatory problems.