Call Center Agent Jobs In Dubai | Allsopp & Allsopp
Allsopp & Allsopp
Call Center Agent Jobs In Dubai | Allsopp & Allsopp
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Our client is seeking a highly motivated and customer-oriented Call Center Agent (UAE National) who will be responsible for providing exceptional customer service through inbound and outbound calls. Your primary goal will be to assist customers with inquiries, resolve issues and provide information about the company’s product/service via phone/email.
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Responsibilities
- Address customer concerns, complaints, and feedback and guide on minor service problems
- Attend walk-in clients who visit the Experience Centre
- Respond to emails on personal email for inquiries, service visits, or installation requests
- Process customer orders, returns, and exchanges and ensure timely resolution
- Provide product stocks availability for inquiries and prepare quotations
- Ensure technicians’ schedule is up-to-date and prepare formal quote to be sent to clients for approval
- Update the daily report status and other ad-hoc tasks as needed
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Requirements:
- Bachelor’s degree in Business or any related field
- A minimum of 1 year’s work experience is a must
- Excellent telephone etiquette
- Efficient monitoring and follow-up skills through phone and emails
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For More Jobs
To apply for this job please visit www.linkedin.com.
Beware of fraudsters
Recognize Common Scams
- Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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