Call Center Manager – Female Jobs | Galadari Motor Driving Centre Dubai

Galadari Motor Driving Centre

1- Call Center Manager – Female
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Due to the nature of the job & specific management requirement Female from the UK or European countries are preferred for this particular role.
  • Monitor and control Call Center staff, ensuring they maintain effective customer care skills and provide customers with accurate information.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Ensure the customer handling time is short, i.e. proper information is provided without delay.

Job Requirements:

  • Proven experience as a call center manager or similar position.
  • Experience in customer service is required.
  • Knowledge of performance evaluation and customer service metrics.
  • Solid understanding of reporting and budgeting procedures.

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