Call Centre Agent Jobs in Dubai | Al Futtaim

Al Futtaim

1- Call Centre Agent
Job: Full Time
Location: Dubai, UAE


To deal with enquiries by using different channels, phone and emails. Got the Accurate Information right to the customer. Support the branches by increasing the number of OTB’s and Constantly strived to make the Entire Sales, Purchases and Aftersales experience easy and simple for the Customers.

Job Responsibilities:

  • Had quick access to the Customer Requirements by phone or email with strong communication skills. Fulfils requests by clarifying desired information; completing transactions; forwarding requests
  • Generate business value in the form of Sales and after sales Opportunities
  • Improve customer engagement when interacting with the CEC
  • Deliver a seamless and efficient interaction for every customer

Job Requirements:

  • MS Office – especially MS Excel
  • Excellent negotiation and analytical skills
  • Excellent communication and interpersonal skills
  • Customer orientated, with decision making and problem-solving abilities

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