Careers Day Hostess Social Waldorf Astoria Dubai Palm Jumeirah| Hilton

Hilton

Careers Day Hostess Social Waldorf Astoria Dubai Palm Jumeirah| Hilton

 

Responsibilities:

  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
  • Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
  • Present the waiter in the station according to the SOP
  • Ensure that the log book is completed after each service period
  • Keep tidy the host/ess desk
  • Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
  • Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
  • Allocate daily bookings to the table plan
  • Ensure that all the menus and memos are ready at the desk prior each service
  • Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
  • Comply with hotel licensing regulations as well as health and safety and fire regulations
  • Ensure an adequate supply of checks, printer rolls and neat storage of each

Requirements:

  • Guest service experience
  • A warm personality, attentive and smartly presentable
  • Ability to listen and respond to demanding guest needs
  • Excellent communication skills
  • Accountable and resilient
  • Committed to delivering high levels of guest service
  • Ability to work under pressure

To apply for this job please visit uaejobbank.info.

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