Hilton
Careers Day Hostess Social Waldorf Astoria Dubai Palm Jumeirah| Hilton
Responsibilities:
- Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
- Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
- Present the waiter in the station according to the SOP
- Ensure that the log book is completed after each service period
- Keep tidy the host/ess desk
- Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
- Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
- Allocate daily bookings to the table plan
- Ensure that all the menus and memos are ready at the desk prior each service
- Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
- Comply with hotel licensing regulations as well as health and safety and fire regulations
- Ensure an adequate supply of checks, printer rolls and neat storage of each
Requirements:
- Guest service experience
- A warm personality, attentive and smartly presentable
- Ability to listen and respond to demanding guest needs
- Excellent communication skills
- Accountable and resilient
- Committed to delivering high levels of guest service
- Ability to work under pressure
To apply for this job please visit uaejobbank.info.