Cargo Customer Services Officer Jobs In Dubai | Emirates
Emirates
Cargo Customer Services Officer Jobs In Dubai | Emirates
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Supervise customs clearance operations and deployment of resources within the import and export operations for express and courier. Ensure that the department’s objectives are fulfilled, whilst meeting the requirements of customers in line with our delivered as promised’ strategy.
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Responsibilities
- Supervise the team and plan and organise the deployment of resources to ensure that the highest standard of customer service is provided to our varied express / courier customers including freight forwarders, cargo agents, integrators and shippers and ensure the efficient delivery of all express volumes in line with the delivered as promised framework.
- Motivate and develop the members on the shift through coaching and on job training to achieve optimum productivity and high levels of customer satisfaction.
- Educate the team in areas related to customs formalities, IATA regulations, domestic trade regulations, budgetary priorities, and adherence to and improvement of internal customer delivery systems to ensure the team are knowledgeable in all areas.
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Requirement
- 12 Years schooling or equivalent
- 5+ years of Express / Courier Customs Clearance
- Experience in express courier shipment handling with at least 3 years in a supervisory position with experience of leading a team.
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Resources
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