Chargeback Officer Jobs in Abu Dhabi Islamic Bank

Abu Dhabi, United Arab Emirates

Chargeback Officer Jobs in Abu Dhabi Islamic Bank

1- Chargeback Officer
Job: Full Time
Location: Abu Dhabi, UAE


  • To minimize Financial Loss.
  • Effective Control on Dispute cases
  • Complete knowledge of Visa/MasterCard Payment Scheme Dispute Process Regulation and current updates
  • Decision making on Dispute Cases

Job Responsibilities:

  • To Provide effective and efficient services to the Internal/External Customers.
  • Co-ordinate with Offshore staff/Internal Call Centre/Global ADC for chargeback related issues and follow up till resolved.
  • Analyzing the Dispute Cases and providing support to offshore team
  • Applying the Card Payment Rules on all Disputes Cases and processing

Job Requirements:

  • Graduate with at least 6+ years’ experience in Chargeback process and control in Card Center -Must
  • Complete and up to date knowledge of Visa/MasterCard Dispute Rules and Regulation – Must
  • Complete knowledge Visa/MasterCard System (VROL/MasterCom Claims Manager)
  • Decision Making on Dispute Cases

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