Client Service Agent Jobs In Dubai | ASALA HOTELS

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• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.

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Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
• Collaborate with the technical team to solve ongoing issues with a product or service.

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Requirement

• Proven customer support experience.
• Conversant with the utility of CRM software and other digital solutions that enhance the company’s services.
• Strong phone handling skills and active listening.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.

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