Client Service Manager – B2B Jobs In Dubai UAE | Caliberly

Client Service Manager – B2B Jobs In Dubai UAE | Caliberly

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We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.

Responsibilities:

• Manage client relationships: Build and maintain strong relationships with our existing clients, ensuring their satisfaction and addressing any concerns or issues that may arise.
• Drive business development: Identify and pursue new B2B opportunities, leveraging your industry knowledge and network to expand our client base and achieve revenue growth targets.
• Lead operational excellence: Oversee day-to-day operations, streamlining processes, and implementing efficient systems to enhance client service delivery and optimize internal workflows.
• Develop tailored solutions: Collaborate with clients to understand their specific business needs, providing strategic guidance and developing customized solutions that drive their success.
• Foster teamwork: Work closely with cross-functional teams, including consultants and analysts, to ensure seamless project execution and high-quality deliverables for our clients.

Requirements:

• Should have Minimum 3 years experience in client service or business development
• Should have minimum 1 year experience in service or business consulting company
• GCC experience highly preferred.
• Native English speakers highly preferred.