Command Center Analyst Jobs In Dubai | Kitopi


Command Center Analyst Jobs In Dubai | Kitopi

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Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

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  • Execute all aspects of the day to day functions of the Command Center
  • Reporting and notifications; using multi-channel communications; providing interface during critical and non-critical emergency events from report to resolution. In addition providing constant information updates wherever applicable in an effort to ensure situation, events, and incidents are resolved in an appropriate manner
  • Experience in building and designing a ticketing system according to company’s need and streamline the requests to it (preferable OpsGenie).
  • Build workflow automation and process maps
  • Build reporting dashboards (experience with Looker is valuable)
  • Quite simply, do whatever it takes to make sure our operations are smooth — some days, this may mean analyzing data, & other days, it may mean coordinating with multiple teams.

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  • 2+ years of direct, hands-on management of all functions involved in tech support experience
  • Workflow / Analytics specialist
  • Experience in working with SaaS business models and products.
  • Excellent problem-solving skills (ability to diagnose and troubleshoot basic technical issues).
  • Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges.
  • Attention to detail.
  • Logical thinking.
  • Expert governance and stakeholder management skills.
  • Interpersonal skills needed for communication with colleagues and teams.
  • The ability to prioritise your workload.

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Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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