Consultant Service Management Jobs In Dubai UAE 2023 | IFS

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service™:/

Responsibilities:

• Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
• Understanding the customer’s business, industry and local field service management drivers, practices and policies.
• Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
• Seeking opportunities to increase customer satisfaction and deepen customer relationships.
• Understanding customer business needs and guiding them in the most effective usage of IFS Products.
• Leading and owning the solution definition and scope for the Service Management portion of the IFS Solution.
• Identifying and bridging the gap between the customer’s business requirements and IFS Products.
• Conducting customer training sessions and workshops.
• Guiding and assisting the customer with testing and Go Live cut-over strategies.
• Keeping up to date with regulatory and compliance requirements of the Service Management domain in the key focus industries.
• Managing, coaching and mentoring IFS colleagues.
• Contributing to the continuous improvement of existing IFS products, processes and methodology.