Consumer Relations Manager Jobs in Abu Dhabi | Al Futtaim Jobs

Handling customer complaints sales & after sales & collaborations with consumer protection.

Job Responsibilities:

• Handle assigned cases/create C4C where Voice of customer and data is recorded
• Manage voice of customer as per TMC way of complaint handling.
• Thoroughly investigate the concern (customer feedback, service center feedback, your own opinion, showroom)
• Call/meet customer concerns with quality listening and body language skills, show understanding and empathy do not interrupt while customer is telling his story make him feel heard and valued.
• Reappraise the concern seriousness and make a winwin decision.

Job Requirements:

• Having more than 4 years customer care / service experience.
• Having strong Customer service skill
• Manage customer expectations