Contact Center Executive Jobs In Dubai UAE 2023 | Aramex
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We are looking for an experienced Center Executive to take overall responsibility for film and television show production:/
- Respond and follow-up customer calls to ensure customer satisfaction.
- Give the best customer centric experience to the customer.
- Provide personalized indirect customer service by responding to the needs of the each customer
- Log shipment collection requests.
- Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
- Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
- Provides products and service information to customers as needed.
- Good communication skills.
- Excellent command of English.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Team spirit.
- Answer customers’ general inquiries.