Contact Center Executive Jobs In Dubai UAE 2023 | Aramex

We are looking for an experienced Center Executive to take overall responsibility for film and television show production:/

Responsibilities

• Respond and follow-up customer calls to ensure customer satisfaction.
• Give the best customer centric experience to the customer.
• Provide personalized indirect customer service by responding to the needs of the each customer
• Log shipment collection requests.
• Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
• Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
• Provides products and service information to customers as needed.
• Good communication skills.
• Excellent command of English.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Team spirit.
• Answer customers’ general inquiries.