CRM Data Analyst Jobs in Dubai 2022 | Al Futtaim

Al Futtaim

1- CRM Data Analyst
Job: Full Time
Location: Dubai, UAE


Develop BI Reporting and Analytics framework for CRM to make data driven decision for Digital and Retail business

Job Responsibilities:

  • Work with Digital/Retail brand teams to integrate systems for targeting recommendations, cross-promotion and be able to measure performance of different approaches.
  • Clear understanding of CRM Analytics strategies such as Active/Inactive Customers, Cohort Analysis, Cross sell /Upsell, Customer segmentations and lifecycle value.
  • Responsible for identifying different customer profiles, and carrying out the optimization of CRM activities by defining market sectors and customer selection based on customer profiling and segmentation.
  • Undertake ownership for integration of CRM/marketing automation tools with the Web and App ecosystem

Job Requirements:

  • Extensive in assessing the success of CRM activities and using evidence-based approach essential.
  • Experience in Cohort analysis
  • Solid understanding of the customer lifecycle essential.
  • Experience of building data models to grow revenue and customer loyalty desirable.

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