Customer Account Specialist Jobs In Dubai UAE 2023 | Adidas

Job: At our Galley Inserts (GAINS) MRO we are specialists in the maintenance, repair and overhaul of Galley equipment. As part of our planned continued expansion we require experienced individuals who will contribute to our success, whilst upholding our reputation as a leading provider of quality MRO services with customers.

Responsibilities:

• CAS is responsible for managing customer account and take ownership of order management.
• Works with Operations, Supply Chain Management, Finance, and Technical teams to drive customer service levels and act as the owner for all issues our customer may experience during the process.
• Manage customer units upon receipt in facility, including repair order review, quoting and invoicing the customer.
• Follow up on all customer requests in a timely and effective manner.
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations.
• AOG support and availability during off business hours as required.
• Track and measure performance metrics, and provide reporting.

Requirements:

• Bachelor’s Degree in Communications, Business, Marketing or similar field.
• Minimum of 3 years of experience in technical sales, marketing, or customer service.
• Experience working with cross functional teams.
• Experience in a customer facing role.
• Contract management and execution experience.