Customer Adviser Jobs In Dubai | IIQAFGROUP
IIQAFGROUP
Customer Adviser Jobs In Dubai | IIQAFGROUP
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We at IIQAF are looking for an enthusiastic and customer service-focused individual to join our team as Customer Adviser. Our ideal candidate will be responsible for providing exceptional customer service to our clients and stakeholders. You will use your interpersonal and problem-solving skills to quickly and effectively resolve customer inquiries, provide feedback, and educate our clients.
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Responsibilities
- Engage with customers over the phone, email, and other channels to answer inquiries and provide assistance.
- Respond promptly to customer inquiries to ensure customer satisfaction.
- Gather customer feedback to provide actionable suggestions to the team.
- Stay up to date with all products and services provided by IIQAF.
- Manage customer accounts and ensure all information is accurate and up-to-date.
- Research and troubleshoot customer issues to actively resolve customer concerns.
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Requirement
- Bachelor’s degree in a relevant field or equivalent experience.
- Demonstrated excellent communication and interpersonal skills.
- Thorough understanding of customer service principles, practices, and procedures.
- Proficiency in Microsoft Office Suite and other customer service software.
- Ability to think logically and work well under pressure.
- Excellent organizational and multitasking skills.
- Ability to maintain excellent relationships with customers.
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Beware of fraudsters
Recognize Common Scams
- Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
- Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
- Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
- Investment Scams: Offers of high returns with little risk are often fraudulent.
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Protect Your Information
- Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
- Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
- Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.
Verify Authenticity
- Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
- Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
- Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.
Stay Informed
- Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
- Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.
What to Do If You’re Targeted
- Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
- Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
- Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.
Resources
- Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
- Better Business Bureau (BBB): Provides business ratings and scam tracker.
- Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.
By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.
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