Customer Excellence Associate Job in 2022

Sarwa ثروة

Job Responsibilities:

  • Have worked in a client-facing role for at least one year, ideally in a support role
  • Are an excellent communicator in English and Arabic, you love to talk to people and understand the value of good communication skills
  • Feel comfortable with change and constantly find ways to be proactive and get things done on your own
  • Can pick up things quickly and do what is necessary to learn concepts and tools you are unfamiliar with
  • Are detail oriented – you always catch mistakes such as typos, no matter how minor
  • Have worked in a high-growth company before and are able to multitask, prioritize, and manage time effectively
  • You have a BSc/BA in finance, business administration or a related field

Job Requirements:

  • Manage large amounts of tickets via incoming phone calls, live chat, and emails.
  • Escalate and route client concerns to the appropriate team, and follow up to ensure they are solved.
  • Assist clients in operational tasks such as account openings.
  • Strategically think about and provide improvements to enhance operational efficiency.
  • Act as the internal voice of the customer, and vocalize customer pain points.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Take the extra mile to engage customers and achieve world-class customer satisfaction ratings

To apply for this job please visit jobs.lever.co.

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