Customer Experience Team Member Jobs in Dubai | Serco Careers

On Feb 25, 2023

Full Time
Dubai, United Arab Emirates
Posted 2 years ago
25000 AED / Month

Serco

Customer Experience Team Member Jobs in Dubai | Serco Careers

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Description:

The purpose of the role is to provide world class customer service to customers and to assist the Operations teams and service partners in delivering the best possible operational standards in all aspects of the passenger journey.

Job Responsibilities:

Communication and problem solving. Team members will be the first point of contact for the majority of customer queries and issues, so they need to be agile and well informed to assist in the successful resolution of problems.
Supporting the Terminal Operations Team in all daily tasks and activities. Team members will assist the operations team in ensuring a safe and secure environment, reporting hazards, and ensuring all policies and procedures are adhered to.
Briefing and reporting. Team members will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.

Job Requirements:

Customer Service – See those they interact with as customer and seeks to identify and meet needs, taking swift action to resolve issues with integrity.
Solves Problems – Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
Communicates Effectively – Clearly and concisely conveys information and ideas that engage others.
Gains Others’ Trust – Interacts with others in a supportive way and in accordance with our Values.=

To apply for this job please visit careers.serco.com.

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