Customer Intelligence & Quality Officer Jobs in Dubai | Juma Al Majid

• Support towards ensuring that Quality monitoring evaluation targets are met.
•   Conducts Coaching sessions related to voice calls (inbound and outbound) to amplify the agent’s strengths on a weekly basis. Supports Customer Quality Officer in coaching sessions related to non-voice customer engagements.
•  Random real-time monitoring of calls by conducting side by side evaluation.
•  Collates all necessary data required for reporting purposes.
•  Fully capable of taking on the tasks of Customer Support & Services Junior Officer and managing all types of customer engagements – voice (inbound and outbound) and non-voice.
• Supports Customer Quality Officer in conducting regular calibrations with the Customer Quality Junior Officers (if applicable) and the Customer Support & Services team across all projects.

Job Requirements:

• BA Degree or equivalent
• 3 years’ experience in Customer Service
• Fluent in English writing/speaking – fluency in Arabic is also preferred.
• Outstanding leadership, interpersonal, and problem-solving skills. 
• Excellent verbal and written communication skills.
• Effective listening skills
• Ability to adapt to change and multi-task are essential qualities.
• Advanced Skills in Microsoft Office