Customer Intelligence & Quality Officer Jobs in Dubai | Juma Al Majid

Juma Al Majid

Customer Intelligence & Quality Officer Jobs in Dubai | Juma Al Majid

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  • Support towards ensuring that Quality monitoring evaluation targets are met.
  •   Conducts Coaching sessions related to voice calls (inbound and outbound) to amplify the agent’s strengths on a weekly basis. Supports Customer Quality Officer in coaching sessions related to non-voice customer engagements.
  •  Random real-time monitoring of calls by conducting side by side evaluation.
  •  Collates all necessary data required for reporting purposes.
  •  Fully capable of taking on the tasks of Customer Support & Services Junior Officer and managing all types of customer engagements – voice (inbound and outbound) and non-voice.
  • Supports Customer Quality Officer in conducting regular calibrations with the Customer Quality Junior Officers (if applicable) and the Customer Support & Services team across all projects.
Job Requirements:
  • BA Degree or equivalent
  • 3 years’ experience in Customer Service
  • Fluent in English writing/speaking – fluency in Arabic is also preferred.
  • Outstanding leadership, interpersonal, and problem-solving skills. 
  • Excellent verbal and written communication skills.
  • Effective listening skills
  • Ability to adapt to change and multi-task are essential qualities.
  • Advanced Skills in Microsoft Office

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