Chalhoub Group
1- Customer Lifecycle Marketer – L’Occitane Group
Job: Full Time
Location: Dubai, UAE
Description:
Working as part of the CRM team you will be responsible for owning the Customer Lifecyle Campaigns.
Job Responsibilities:
- Act as an owner of the customer journey, develop the journey map and gain team alignment with design, data and communication teams.
- Gain deep customer empathy and understanding of our customers’ challenges and triumphs.
- Build campaigns with complex personalized logic delivered through behaviour-based triggers to meet customers where they are and take them further.
- Set up effective promotional, transactional, lifecycle, and triggered campaigns that drive growth, retention, and win back.
Job Requirements:
- 1-2 years of experience working in CLM or in a CRM team preferably in retail, ecommerce or Loyalty
- Salesforce marketing cloud experience would be a plus!
- Self-driven and flexible enough to work in a hyper-growth environment.
- Comfortable with data and metrics; analytical ability with test and learn mentality for tweaking, experimenting, and continuous optimization.
To apply for this job please visit careers.chalhoubgroup.com.