Customer Manager Jobs In Dubai UAE 2023 | GMG

As a Customer Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer’s system, retain and grow CleverTap business by effective customer success management/.

Job Responsibilities:

• Develop an intimate understanding of your customer’s businesses, conduct health checks, drive business reviews and prepare success plan
• Drive the product adoption to help customer achieve their business outcomes and realize value
• Coordinate internally with Global Support, Product and Engineering teams to solve product adoption roadblocks
• Develop a network of champions within each account through education, coaching, and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights gleaned from their own data and industry trends
• Ensure customers get maximum value from CleverTap by leveraging full platform functionality
• Graduation- B.E (Computer Science)/ B.E(Information Technology)/ B.Sc (IT)
• 3+ years of experience as a Customer Success Manager or Account Manager, preference for marketing, agency, or consulting experience
• Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
• Flexibility to travel across META region
• Ability to speak fluently in English