Customer Relation Specialist Jobs in Dubai | Danzas AEI Emirates

1- Customer Relation Specialist
Job: Full Time
Location: Dubai, UAE

Description:

Customer Relation Specialist to be based in the Customer Services. In this role, the successful candidate will be responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company’s services.

Job Responsibilities:

• Acts as key contact for allocated customers
• Accept and process orders for handover to Operations
• Stay informed on shipment and exception status for allocated customers
• Proactively inform customer on shipment status and exceptions

Job Requirements:

• Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems
• Good knowledge of CS processes and CRM systems like Cargo wise, Quote shop & Global customer care system of DPDHL.- CW1 – Ability to create shipments and understand functionality of the system.
• Quote Shop – Create adhoc quotes/log quotes using the QS platform and ensuring the decision of the quote is updated within the specified timeline. (2 hrs. to quote+2 hrs. for follow ups)
• Ability to identify and meet customer needs in a pleasant and friendly manner