Danzas AEI Emirates
1- Customer Relation Specialist
Job: Full Time
Location: Dubai, UAE
Customer Relation Specialist to be based in the Customer Services. In this role, the successful candidate will be responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company’s services.
- Acts as key contact for allocated customers
- Accept and process orders for handover to Operations
- Stay informed on shipment and exception status for allocated customers
- Proactively inform customer on shipment status and exceptions
- Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems
- Good knowledge of CS processes and CRM systems like Cargo wise, Quote shop & Global customer care system of DPDHL.- CW1 – Ability to create shipments and understand functionality of the system.
- Quote Shop – Create adhoc quotes/log quotes using the QS platform and ensuring the decision of the quote is updated within the specified timeline. (2 hrs. to quote+2 hrs. for follow ups)
- Ability to identify and meet customer needs in a pleasant and friendly manner