Customer Relations Manager Jobs in Sharjah | Air Arabia Careers

Air Arabia

Job Responsibilities:

  • Monitors and ensures that operational related KPIs are achieved for customer relation function across the Group. E.g. Average Response Time; Service recovery expenditure etc.
  • Provides direction & guidance to the Customer Relations teams in all Hubs for resolving customer complaints at all stages of the customer journey as well as delivering key insights back to the business.
  • Work cross-functionally with other business functions such as Sales, Ground Operations, Contact Center, Customer Experience, Ancillary services etc. for implementation of projects/ initiatives to improve customer satisfaction.
  • Builds, manages and maintains effective relationships with internal and external stakeholders providing expert advice to achieve desired benefits and business outcomes.

Job Requirements:

  • Bachelor degree in Management/Communication or equivalent from a recognized university.
  • Capable of using CRM systems and tools; proficient in Microsoft Office.
  • 5+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low-cost airline is a plus.
  • Customer care oriented with capability to negotiate and persuade based on given conditions.

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