Customer Relations Manager Jobs in Sharjah | Air Arabia Careers

Job Responsibilities:

• Monitors and ensures that operational related KPIs are achieved for customer relation function across the Group. E.g. Average Response Time; Service recovery expenditure etc.
• Provides direction & guidance to the Customer Relations teams in all Hubs for resolving customer complaints at all stages of the customer journey as well as delivering key insights back to the business.
• Work cross-functionally with other business functions such as Sales, Ground Operations, Contact Center, Customer Experience, Ancillary services etc. for implementation of projects/ initiatives to improve customer satisfaction.
• Builds, manages and maintains effective relationships with internal and external stakeholders providing expert advice to achieve desired benefits and business outcomes.

Job Requirements:

• Bachelor degree in Management/Communication or equivalent from a recognized university.
• Capable of using CRM systems and tools; proficient in Microsoft Office.
• 5+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience with low-cost airline is a plus.
• Customer care oriented with capability to negotiate and persuade based on given conditions.