University of Wollongong in Dubai
1- Customer Service Advisor
Job: Full Time
Location: Dubai, UAE
The Customer Service Advisor will contribute to new student enrolments by assessing potential applicants (leads) and determining their eligibility to apply and enrol in various Academic Programs at University of Wollongong in Dubai. A Customer Service Advisor will provide a professional, informed and engaging call experience to outbound and inbound calls to prospective students.
- Manage outgoing/incoming calls according to the daily tasks, KPI’s and plans
- Book qualified and interested candidates for 1-to-1 meeting or phone conversation with the relevant team member. Pro-active follow up with candidates where required.
- Provide the candidates accurate, valid and complete information by using the right methods/tools.
- Identify and assess candidate’s level of interest (cold, warm and hot)
- Maintain records of candidate’s interactions in the CRM system
- Customer service experience in a call center environment
- Experience in consultative sales techniques.
- Bachelor degree in business, marketing or relevant field
- Experience in similar role in the higher education industry