Customer Service Agent (Arabic Speaker) | Jetex Jobs

Customer Service Agent (Arabic Speaker) | Jetex Jobs

1- Customer Service Agent (Arabic Speaker)
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Manage the company’s customer care operations across all communication channels (Such as calls, email and chat) efficiently and in a timely manner
• Uphold Jetexs’ brand identity and actively engage with customers to ensure that they feel supported and valued in every interaction.
• Accept ownership and identify customers/passengers/guests’ complaints, inquiries, research every issue and provide alternative solutions, striving to consistently meet and exceed customer expectations.
• Keep customers/passengers/guests’ satisfaction at the core of every decision and behavior.

Job Requirements:

• Preferably with Bachelor’s Degree in Masscommunication/Administration/Business or any related field
• With minimum of 2 years experience as Call Center/Customer Service/Telephone Operator, preferably in Aviation/Hospitality
• Fluent in English (both verbal and written)
• Preferably bilingual (Arabic Speaker)