Customer Service Agent – Merchant Team

Binance

Description:

  • Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
  • Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

  • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
  • Independently provide accurate information to resolve problems/issues that arise
  • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
  • You will escalate issues to your team leader, managers, and other departments as required
  • Adhere to the Quality Assurance standards set
  • Adhere to and comply with the schedule set by the Team Leader
  • Assist in the preparation of other processes as and when assigned/required by the Team Leader
  • Display good team working attitude and behavior within the team and other departments in the company

Requirements:

  • 2-3 years experience in frontline customer support, preferably in the financial or service industry
  • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
  • Both adaptable and resilient, able to operate in a quickly changing environment
  • Excellent verbal and written professional English and your respective native language skills
  • Great at multitasking, prioritizing, and managing time effectively.
  • You must have a fast internet connection (5mpbs broadband internet connection at least)
  • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
  • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

To apply for this job please visit jobs.lever.co.

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