Customer Service Analyst Jobs in Abu Dhabi | Citibank Careers

1- Customer Service Analyst
Job: Full Time
Location: Abu Dhabi, UAE

Description:

The Customer Service Analyst position is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

Job Responsibilities:

• Design and analyze moderately complex reports to satisfy management requirements
• Write specifications for new report programs, spreadsheets and other devices to produce reports
• Develop and prepare reports and records relating to a particular project
• Provide basic assistance within a specific section of the company’s customer service function

Job Requirements:

• 0-2 years of experience in a related role
• Basic level of experience in a related role (combination of education/experience)
• Ability to exchange information in a clear and concise way
• Effective verbal and written communication skills