1- Customer Service Consultant (E-commerce)
Job: Full Time
Location: Dubai, UAE
As Customer Service Consultant Ecommerce, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company is growing!
- First point of contact for our customers;
- Pro-actively work with the customer to resolve their questions in time;
- Handle customer questions and requests via a ticket system within the agreed time frame;
- Solving issues in our standard product;
- At least a bachelor’s degree;
- Customer Service Skills. You have experience interacting with customers. When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers;
- Great organizational skills. Superior project and time management skills, you have excellent attention to detail;
- Technical affinity. You have experience with Excel to an advanced level, and preferably experience reading HTML or another coding language. Working with E-Commerce software is a plus.