Informer
The Emirates Group
Customer Service dnata Jobs in Dubai | Emirates Group Careers dnata
Description:
To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata’s high service standards.
The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities.
Requirements:
- O Levels or equivalent.
- 2 + years experience in a Customer Service role.
- Proficiency in spoken and written English
Responsibilities:
- Excellent discipline and grooming standards are displayed at all times while on duty.
- Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
- Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
- Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing.
- Generate a list of pending requests from DMIS to analyse advance work load profile.
To apply for this job please visit www.emiratesgroupcareers.com.
