Customer Service Jobs in Dubai | The Emirates Group Careers

The Emirates Group

Customer Service Jobs in Dubai | The Emirates Group Careers

1- Customer Service Roles
Job: Full Time
Location: Dubai, UAE

During the hiring process, you can expect:
Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
Step 2 – Review
Our Recruitment Team will review your application.
Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
Step 4 – Offer
If successful, we’ll notify you an offer of employment which will include the benefits package for your role.

Job Requirements:
a- Fluency in both spoken and written English
b- Fluency in any other language is a plus
c- A levels/High School certificate
d- Willing to work in a shift environment

I. Customer-facing Roles:
Airport Services Agent (EK/dnata) & Marhaba Services Agent
As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

II. Back-office Role:
As a Contact Centre Service Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.

To apply for this job please visit

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