Rak Bank
Customer Service Jobs in Dubai UAE 2023 | Rak Bank
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Description:
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Job Responsibilities:
- Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
- Ensure processing error free transactions in a timely manner.
- Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
- Receive and process the customer requests within the predefined timelines.
- Generate leads/referrals from NHL walk-in customers and route to Islamic branches.
- Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
To apply for this job please visit www.linkedin.com.