Customer Service Manager Jobs In Dubai | Tanfeeth


Customer Service Manager Jobs In Dubai | Tanfeeth

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The Incumbent is responsible for providing specialist services relating to business support activities. Typically, they include services oriented to product, process, and Customer service. The person would be responsible for ensuring completion of tasks bearing in mind the service standards associated with Emirates NBD. The role would require technical expertise, compliance, and control orientation as well as team management and motivational skills

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  • Ensure following processing of transactions and customer requests is within TAT
    • BPM related requests
    • Siebel CRM related requests
  • Monitoring monthly Department level SR escalation
  • Monitoring of walk in Customers at center & handling any customer escalations
  • Ensure the average Customer Complaint Resolution Time is within set TAT limits
  • Ensure customers have a positive and satisfactory experience based on the average monthly CSAT & NPS scores
  • Customer complaints and escalations are resolved within timelines
  • Monitoring compliance alerts managed by CSRs for RM & No RM base customers

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  • Handling FP&I cases for the center
  • Handling Legal cases for review and arranging cost approval
  • Implementation of process improvement at the center level and monitor the performance on regular basis
  • Maintenance of Waiver deferral MIS for center and weekly updation of the same with central BSU-BAU team
  • Supporting RMs on Central Bank queries to confirm on the Safe deposit lockers/ details of the Credit card / loans or any other facilities held by the customer
  • Assist center head in day-to-day operations
  • Supporting RMs for operation issues like clearing and expediting the payments for sensitive customers, etc.

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Beware of fraudsters

Recognize Common Scams

  1. Phishing Emails: Fraudsters often send emails that appear to be from legitimate companies, asking for personal information.
  2. Phone Scams: Scammers may call pretending to be from a government agency or well-known company, demanding money or personal details.
  3. Online Shopping Scams: Beware of deals that seem too good to be true on unfamiliar websites.
  4. Investment Scams: Offers of high returns with little risk are often fraudulent.

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Protect Your Information

  1. Do Not Share Personal Information: Never give out personal, financial, or login information over the phone or online unless you are sure of the recipient’s identity.
  2. Use Strong Passwords: Create complex passwords and update them regularly. Avoid using the same password for multiple sites.
  3. Enable Two-Factor Authentication: Adds an extra layer of security to your accounts.

Verify Authenticity

  1. Check Email Addresses and URLs: Fraudulent emails and websites often have slight discrepancies from the real ones.
  2. Research Before You Buy: Look up reviews and ratings of websites or sellers before making a purchase.
  3. Contact Companies Directly: If you receive an unexpected communication, use the contact information on the company’s official website to verify its authenticity.

Stay Informed

  1. Be Wary of Unsolicited Offers: If something seems out of the blue, it’s worth questioning its legitimacy.
  2. Educate Yourself: Stay updated on the latest scams by following news and alerts from consumer protection agencies.

What to Do If You’re Targeted

  1. Report It: Contact local authorities or consumer protection agencies to report the fraud attempt.
  2. Monitor Your Accounts: Keep an eye on your bank and credit card statements for any unauthorized transactions.
  3. Change Your Passwords: If you suspect your information has been compromised, update your passwords immediately.


  • Federal Trade Commission (FTC): Offers resources and a reporting mechanism for scams.
  • Better Business Bureau (BBB): Provides business ratings and scam tracker.
  • Consumer Financial Protection Bureau (CFPB): Protects consumers from financial fraud.

By staying vigilant and following these precautions, you can significantly reduce your risk of falling victim to fraudsters.

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