Customer Service Manager Jobs In Dubai UAE 2023 | Gac Group
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Our client is premier maintenance services provider for commercial property owners as well as humble home owners in Dubai.
- The Company carries out extensive digital and social media marketing to generate leads and enquiries for the services it renders. On receipt of such enquiry the Customer Service Manager- Operations is expected to see that the team:
- Attend to the enquiry and understand the customers requirement thoroughly
- If it is standard service requirement then quote standard menu prices to the customer
- If it isn’t a standard requirement then book the surveyor for survey and estimation
- Upon receipt of the survey report prepare quote and submit to customer
- After submission of prices and quotes remain in close follow-up with the customer to
- convert the enquiry to an order
- Upon order confirmation collect advance payment
- On receipt of advance payment arrange required materials through procurement department
- and schedule technicians for the job and ensure that the job is completed to customers
- Collect the final payment.
- Obtain customer feedback. Maintain relationships with existing clients by providing support, information, and guidance.