Customer Service Manager Jobs In Dubai UAE 2023 | Gac Group

  • Full Time
  • Dubai UAE
  • Posted 4 days ago
  • 7500 AED / Month

Gac Group

Customer Service Manager Jobs In Dubai UAE 2023 | Gac Group

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Our client is premier maintenance services provider for commercial property owners as well as humble home owners in Dubai.

  • The Company carries out extensive digital and social media marketing to generate leads and enquiries for the services it renders. On receipt of such enquiry the Customer Service Manager- Operations is expected to see that the team:
  • Attend to the enquiry and understand the customers requirement thoroughly
  • If it is standard service requirement then quote standard menu prices to the customer
  • If it isn’t a standard requirement then book the surveyor for survey and estimation
  • Upon receipt of the survey report prepare quote and submit to customer
  • After submission of prices and quotes remain in close follow-up with the customer to
  • convert the enquiry to an order
  • Upon order confirmation collect advance payment
  • On receipt of advance payment arrange required materials through procurement department
  • and schedule technicians for the job and ensure that the job is completed to customers
  • satisfaction.
  • Collect the final payment.
  • Obtain customer feedback. Maintain relationships with existing clients by providing support, information, and guidance.

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