Customer Service Manager Jobs In Dubai UAE 2023 | Gac Group

Our client is premier maintenance services provider for commercial property owners as well as humble home owners in Dubai.

Responsibilities:

• The Company carries out extensive digital and social media marketing to generate leads and enquiries for the services it renders. On receipt of such enquiry the Customer Service Manager- Operations is expected to see that the team:
• Attend to the enquiry and understand the customers requirement thoroughly
• If it is standard service requirement then quote standard menu prices to the customer
• If it isn’t a standard requirement then book the surveyor for survey and estimation
• Upon receipt of the survey report prepare quote and submit to customer
• After submission of prices and quotes remain in close follow-up with the customer to
• convert the enquiry to an order
• Upon order confirmation collect advance payment
• On receipt of advance payment arrange required materials through procurement department
• and schedule technicians for the job and ensure that the job is completed to customers
• satisfaction.
• Collect the final payment.
• Obtain customer feedback. Maintain relationships with existing clients by providing support, information, and guidance.