Customer Service Manager | Transguard Group Careers

Transguard Group

1- Customer Service Manager
Job: Full Time
Location: Dubai, UAE

Description:

The Customer Services Manager will be majorly responsible to provide an excellent customer-oriented approach to Transguard Cash customers portfolio with a goal to manage the customer services team in an efficient and timely manner, to resolve queries, increase customer satisfaction and retention to meet their expectations.

Job Responsibilities:

  • Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management.
  • Take ownership of customers issues, queries and addressing for resolution.
  • Maintain a track of customer issues, resolutions and lesson learnt.
  • Set a clear mission and deploy strategies focused towards that mission.

Job Requirements:

  • Interpersonal
  • Communication Skills
  • Presentation Skills
  • Problem Handling Skills

To apply for this job please visit careers.transguardgroup.com.

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