Customer Service Manager | Transguard Group Careers

1- Customer Service Manager
Job: Full Time
Location: Dubai, UAE

Description:

The Customer Services Manager will be majorly responsible to provide an excellent customer-oriented approach to Transguard Cash customers portfolio with a goal to manage the customer services team in an efficient and timely manner, to resolve queries, increase customer satisfaction and retention to meet their expectations.

Job Responsibilities:

• Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management.
• Take ownership of customers issues, queries and addressing for resolution.
• Maintain a track of customer issues, resolutions and lesson learnt.
• Set a clear mission and deploy strategies focused towards that mission.

Job Requirements:

• Interpersonal
• Communication Skills
• Presentation Skills
• Problem Handling Skills